Dogs Are Family Devon - Privacy Policy

Effective Date: 28 June 2026

At Dogs Are Family Devon ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website (dogsarefamilydevon.co.uk), contact us, or use our dog walking and related services.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data about you and your dog:

• Contact Information: Name, address, email address, and phone number.
• Dog Details: Your dog’s name, breed, and age.
• Service Records: Details of bookings, payments, and communication history. These records are securely processed and stored by our trusted third-party service providers (such as Stripe for payments and Cal.com for scheduling).
• Media: Photographs or short videos of your dog taken during our walks (subject to your consent).

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our dog walking services.
• To ensure the safety and well-being of your dog during our walks.
• To communicate with you regarding bookings, cancellations, or updates about your dog.
• To process payments for our services.
• To feature your dog on our website or social media platforms (only if you have not opted out).

3. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: Processing is necessary to fulfill our service agreement with you (e.g., walking your dog).
• Legitimate Interests: For the day-to-day running of our business and ensuring the safety of all dogs and humans involved.
• Consent: For the use of photos/videos on social media and our website. You can withdraw this consent at any time.

4. Data Sharing and Disclosure

We will never sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data in the following circumstances:

• Service Providers: With trusted third-party platforms (such as Stripe and Cal.com) that facilitate our bookings and payment processing.
• Legal Obligation: If we are required to do so by law or to protect the rights, property, or safety of Dogs Are Family Devon, our clients, or others.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once you cease to be a client, we will securely delete or anonymise your data after a reasonable period, typically 7 years for tax and legal purposes.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data, subject to certain legal exceptions.
• Right to Withdraw Consent: You can withdraw consent for photo/video usage at any time by contacting us.
• Right to Complain: You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

7. Security

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect to prevent unauthorised access or disclosure.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Email: joanna@dogsarefamilydevon.co.uk
• Phone: +44 7749 888 522 (WhatsApp preferred)
• Website: dogsarefamilydevon.co.uk